ToolBoom online shop readily serves customers from all over the world. Therefore, we work with the biggest international delivery companies, to assure most secure and executive transportation. The ordered goods are supplied on FCA terms according to INCOTERMS 2000.
In-stock orders are shipped within maximum 5 working days after the payments are entered to our account. We ship from Monday till Friday. Orders submitted on Saturdays, Sundays and certain enounced holidays will be processed the next working day.
The average delivery time is 3-5 days depending on delivery company and destination address.
ToolBoom online shop has stock facilities in Hong Kong and Europe. For convenience and cost-efficiency purposes, we ship the goods from the stock which is the nearest to the customer.
We do not bear responsibility for the delays in delivery by the delivery company. You may find information about the location of your package at the delivery service website.
Shipment costs are not included in product prices. They are calculated due to the pricing policies of the delivery companies. Please note: the shipping rates are weight-based. The weight of every item is indicated on its description page.
Our website indicates the volumetric weight of the product. To calculate the cost of delivery with EMS and HongkongPost services, the actual weight of the product is used. For other delivery services the volumetric weight of the product is used for calculation.
How to Choose a Delivery Company
Select any product(s) from those available for purchasing from ToolBoom and add them to your shopping cart by clicking "Buy now" button. After that you should fill in shipping info and select the delivery company you prefer. Delivery cost will be automatically calculated depending upon the weight of the parcel. Finally, you'll see a detailed invoice including transportation fees you will be charged.
Please note: When some of the ordered items are not available in a single stock, we may ship them from the farther one, therefore, charging different price. In this case a customer may choose separately any delivery company for shipment from every stock.
How to Minimize the Number of Shipments
If items you have ordered are available from several stocks, please, do not hesitate to contact our sales managers. We will do our best to group the ordered items into the fewest shipments possible. Depending on the availability of the items you're purchasing, you might have to wait a bit longer for your order to ship, but you'll save money on shipping.
Tracking Your Package
As soon as your order is paid, ToolBoom will ship the ordered items to you by means of the delivery company you've selected. Our manager will send you an e-mail with the tracking or delivery confirmation number of your package, enabling you to track the parcel all its way to you. The logged customer can track the package directly from his\her account page on ToolBoom. For this purpose you should enter Order History section and click on delivery confirmation number of the shipped package in question. Alternatively you can track your package directly from the website of the respective delivery company*.
* This option may not be supported by all delivery companies.
If you would like to check whether your order has been already shipped, please use Invoice Tracking service on your account page.**
** Please note that a buyer may track the delivery at least in 1-2 days after obtaining the tracking number. This happens due to package registration policy adopted by delivery companies and should not make customers worried about their orders.
Customer's postal address serves the main requisite for order processing. Therefore, please, be very careful while writing down your shipping address and zip code. As soon as you noticed any mistake in the address, please inform our manager immediately.
Be aware to pay customs duties in case of international shipment.
Shipping Requirements to Visa / MasterCard Holders
ToolBoom online shop doesn't ship to P.O. boxes.
We ship only to the card holder's billing address indicated in the credit card registration documents. Due to high level of our SSL (Secure Credit Card) transaction system, every customer may feel safe while using his/her actual card holder's billing address.
Damaged Packages Return Policy
Our company is not responsible or liable if the package is shipped back to us, damaged or confiscated due to problems with custom clearance. Therefore, please check with your country's custom policies before placing an order.
Our company is not responsible or liable for damaged packages or those shipped back to us in the event that the designated courier service failed to deliver your package(s) to the given destination address after several attempts (due to your absence).
If the customer receives parcel with damaged items, s/he shall do the following:
- Open a claim against the delivery company for the damaged items/parcel for the declared value. Make sure to keep the copy of opened case and/or any other relevant details/documents for confirmation and further referrals.
- Report about the issue to the delivery company and make photos of damaged items/parcel.
- Request the delivery company to send the damaged goods back and make the redelivery for free or fix the case (save case number) to have opportunity to ask about the refund.
Please, take into consideration that seller's responsibility ceases when the product has been shipped off to the address specified by the customer.
Our warranty does not cover risks of product(s) damage or loss within the responsibility of delivery company. Therefore, please check the parcel right upon receipt and compare the content with the packing list in the presence of the courier. Our company is not responsible or liable for any faults discovered after you have accepted the parcel. If your package is lost by the delivery company, you should claim against them directly. However, take into consideration that they will compensate for the lost products only within the amount at risk indicated in the invoice according to your request.
The shipping expenses for damaged equipment delivery both ways to and from the customer's site are not covered by the warranty, except for the situations, when the customer receives dead on arrival product with "Tested" sticker.
Please be aware that compensation for the packages lost or damaged by the delivery company will be issued within the declared value. This applies to insured parcels only. Note that insurance will cost you 1% extra of ordered goods.
IMPORTANT: compensation will not be paid off if you choose HongkongPost delivery company. As well as EMS if sent to the following countries: Armenia, Kyrgyzstan, Macedonia, Moldova, Mongolia, Turkmenistan, Uzbekistan. In order to avoid any misunderstandings, please read carefully the refund policies on the websites of the relevant delivery companies.